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How To

Apply for Services

Report Name Change, Address, Phone or Employer Information

  • Report all changes to the child support agency that handles your case.
  • NOTE: Updating this information with your child support agency will NOT update the address or phone number for your child support debit card. You must call EPPIC's toll free number (1-877-253-3686), and report your new address or phone number.

Request My "KIDS" PIN Number

  • Each individual involved in a case is given a Child Support PIN Number, this is also known as your “KIDS” PIN number. To receive your PIN number please contact the Child Support Agency handling your case.

Make Payments
For information on ways to pay your child support, please visit Making Child Support Payments

Apply for Debit Card

  • FAQ's about and how to obtain an EPPIC Debit Card
  • Check the Balance on my EPPIC Debit Card
    • Contact EPPIC toll free 24 hours per day, 7 days per week for account information at 1-877-253-368
  • Create a User ID and Password by going to www.eppicard.com. This allows secure online access to your debit card account and will allow you to view balance and account information, sign up to receive monthly statements, notification via email, phone or text message and to change your contact information.

Receive Payments

  • Which payment method is best for me?
  • Direct Deposit or Debit Card?
  • Direct Deposit Application
  • Debit Card – Once the first child support collection is received, it will be posted to your Wisconsin EPPIC Debit MasterCard. Within 2 to 3 business days you will receive a letter indicating your card is coming. You will get your card 5 to 10 business days after you get the first letter. If no payment is made on your case, you will not get a card.

Request DNA Testing

  • The Vernon County Child Support Agency provides DNA Testing for parties that are not sure or do not agree on the paternity of the child. Both parties have the right to request DNA Testing and should contact the child support agency at (608) 637-5335 for more information.
  • Service Fee Notice
  • If you are not sure if a man is the father, you should request genetic testing!

Understand the Monthly Statement of Account (MSOA)

  • The MSOA is not mailed to all child support and maintenance payers. To begin receiving the MSOA, please contact your local agency.

modify my court order

  • There are three (3) options for modifying a court order:
    • Parties agree with all changes, complete the following forms:
      • Stipulation to Change: Custody/Placement/Support/Maintenance/Arrears which is an agreement between the father, mother and the Courts. Click here to obtain the proper Stipulation form.
      • Order on Stipulation to Change: Custody/Placement/Support/Maintenance/Arrears which is the document the Judge or Family Court Commissioner will sign making the Stipulation an order.  Click here to obtain the proper Order form.
    • Pro Se – Schedule a hearing with the courts. Pro Se means “on behalf of themselves”. Click here for more information on Pro Se forms.
    • Request a review of the child support order from the Vernon County Department of Human Services, Child Support Unit by calling (608) 637-5335. Please be advised that the review process within the Child Support Unit may take up to 4-6 months. The review process has many steps that the case worker must take to conduct a thorough review of the case.

Modification for Incarcerated Payers - Request for Review

  • The order in your case will continue to charge child support while you are incarcerated, whether you have the ability to pay or not. You may be eligible to have your support order reduced or suspended while you are incarcerated. The Child Support agency will evaluate the length and reason for your incarceration and determine if it is appropriate to modify the order. The Child Support agency will notify you of the decision once the review is complete. Should the results of the review meet the requirements for modification, we will attempt to Stipulate with the custodial parent or we will schedule a court hearing on your behalf. Please be advised that this will be effective for your Vernon County case only, you will need to contact each county separately. You may also contact a private attorney to assist you with a modification at any point or you may contact the Clerk of Courts in the county where your order is enforced.